Everything people usually ask, in one place. If your question isn't here, email saltgiftco@gmail.com or text 778-998-5872 and I'll get back to you.
Ordering
Can I add a handwritten note?
Yes. Add your message in the Notes section at checkout and I'll handwrite it and tuck it in with your gift.
Will my gift look like the photo?
Almost always. Occasionally a product sells out or gets discontinued, in which case I substitute something of equal value and let you know first.
Can I swap items in a box?
Yes. Email me and we'll sort out the swap before I pack it.
Can I send gifts to several addresses in one order?
Yes, two ways. Either place a separate order for each recipient, or email me the full list and I'll send you one invoice covering all of them.
I'm having trouble ordering. What should I do?
Email saltgiftco@gmail.com and I'll take care of it.
What's your return policy?
All sales are final, with no returns or exchanges. If something arrives damaged or isn't right, let me know within 24 hours and I'll make it right.
Delivery and pickup
How do I get my gift?
Three ways: free pickup in North Vancouver, local delivery on the North Shore, in Vancouver and Burnaby, or shipping on select boxes. Delivery and shipping are free on orders over $250, and a flat $20 below that.
Where do you deliver?
North Vancouver, West Vancouver, Vancouver and Burnaby. If you're further out, you can still order with shipping, or email me about delivery for a larger order.
Can wine boxes and large baskets be shipped?
No. Those are pickup or local delivery only, so they arrive exactly as I packed them.
How long does delivery take?
Local deliveries usually go out within 24 to 48 hours. Ready-to-ship boxes ship the same week.
Can I choose a delivery date?
Yes. Add your preferred date in the Additional Notes at checkout and I'll plan around it. This is how most realtors handle closing days.
How does pickup work?
Pickup is free in North Vancouver. I'll email you the address and instructions once your gift is ready.
Corporate, developer and realtor gifting
What's the minimum for a corporate order?
Programs start at around five boxes. There's no hard minimum, so tell me what you need and we'll work it out.
How far ahead should I book?
Two to three weeks for most custom programs. Holiday programs need six to eight weeks, so book by mid-October for December delivery.
Can you put our logo on the boxes?
Yes. Engraved maple lids, branded ribbon, custom tags and notecards. Recent programs include YORK, Portwood and JINJU by Anthem.
How large an order can you handle?
Recent programs have run from 150 to 330 boxes for clients including Anthem, RBC and PCRE.
Can you deliver homeowner gifts on completion dates?
Yes. Send me the closing or completion schedule and I'll build the delivery timing around it.
Do you work with realtors on an ongoing basis?
Plenty of them. Most send me the address and closing date each time, and I take it from there.
Still have a question?
Email saltgiftco@gmail.com, text 778-998-5872, or use the form on the contact page. I answer everything myself.